Returns, Exchanges, and Refund Policy

You can return or exchange any item within 7 days of delivery if it’s wrong, defective, incomplete, or damaged.

To be eligible, make sure the item is unused and includes all original tags, packaging, and accessories.

Note: We may reject returns if items are used, incomplete, or if the return policy is misused.

To be eligible for a return or exchange, the product must be in its original condition—unused, undamaged, and in its genuine packaging. It should include all original tags and accessories. Additionally, you’ll need to provide proof of purchase, such as the order number or receipt.

To start a return or exchange, please contact our customer support team at [insert your helpline number] and share the details of your request. We’ll provide you with the updated return address. Make sure to send the item using Pakistan Post or a reliable courier service, ensuring it is securely packed.

Please note:

• Return shipping charges are the responsibility of the customer and are non-refundable.
• Refunds will only cover the product’s original price and will be processed within 7 days after receiving the returned item.

Once your return request is approved, our team will guide you on how to send the item back.

You’ll need to courier the product to our return address using any reliable service (like TCS, Leopard, etc.).
Please note: We do not offer pickup service—you’ll have to drop it off yourself.

After we receive your item, our team will inspect it to check if it qualifies for a refund or exchange.

The final decision depends on the condition of the product and our internal assessment.
If eligible, the item will either be refunded or exchanged—whichever applies.

As soon as we approve your return, your refund process will begin. Normally, it takes up to 7 working days to transfer the amount to your selected payment method.

📌 Note:
The account holder's name must match the name on your order. If not, you may be asked to provide proof of identity for security reasons.

Once your exchange is approved and shipped, you’ll receive your new item within 3 to 5 working days, just like a normal delivery.

🔁 Note:
You’ll get exchanged item of the same value as your original order.